Before booking in with a health coach, you are required to complete the initial assessment survey. You can find the link to complete this at the top of the 'Today' page in the Liva app.

Once you have filled in the survey, please enter your height and weight via the prompt shown in the task list on the 'Today' page. This is an NHS requirement but don't worry, it doesn't need to be exact. If you do not have scales to hand, please enter your best estimation.

Once these two steps have been completed, you can book your initial video call with a health coach. Refresh the Liva app and select the "Book your first 1:1 live video session" banner at the top of the screen on the 'Today' page. Alternatively, you can click on the pop-up that appears when you log in to the app.