We're sorry to hear that you are experiencing issues with the Liva app. Most issues can be resolved using the following steps:

• Uninstall and then reinstall the app. This process will not result in any data loss.
• Clear the app cache. Please refer to this article for guidance- How can I clear cache on my device?
• Verify the strength of your Wi-Fi or data signal.
• Ensure that you have the latest version of the app installed
• Ensure your phone is up to date with the latest platform updates.

If the problem persists after attempting these troubleshooting steps, please contact us below: