Select 'Forgotten/Reset Password' on the login screen within the Liva app and follow the steps in the email sent to reset your password.

If you are experiencing difficulties with resetting your password, please follow these troubleshooting steps:

Check Internet Connection:

• Ensure that your device is connected to the internet.
• Try resetting your password using a different network or Wi-Fi connection.

Verify Email Address or Username:

• Confirm that you are entering the correct email address or username associated with your account.
• Ensure there are no typos or errors in the entered information.

Check Spam/Junk Email Folder:

• Check your spam or junk email folder for the password reset email.

Resend Password Reset Email:

• Attempt to resend the password reset email through the app.
• Wait a few minutes between attempts to avoid any email throttling issues.

Please note: If you generate multiple reset password links, only the most recent link will work as each link generated invalidates the previous one.

Clear Device Cache and Cookies:

• Clear your device's cache and cookies.

Update the App:

• Ensure that the app is updated to the latest version.
• If not, download and install the latest version from the app store.

Disable VPN or Proxy:

• If you are using a VPN or proxy, disable it and try resetting the password again.
• Some apps may block requests coming from VPNs or proxies for security reasons.

Reset Device:

• Restart your device to resolve any underlying issues that might be affecting the app.

If you're still having trouble, please get in touch below: