If you’re having trouble hearing your health coach during a video call, try the following steps:

Check App Permissions

Ensure the Liva app has access to your microphone and camera. You can check this in your device's settings:

For iOS: Go to Settings > Privacy > Microphone/Camera, then ensure the Liva app is toggled on.

For Android: Go to Settings > Apps > Liva > Permissions and grant access to the microphone and camera.

Adjust Your Device Audio

Confirm that your device's audio is turned on and the volume is turned up.

Make sure your device isn't muted or connected to a Bluetooth device (e.g., headphones or speakers) you aren't using for the call.

Close Other Apps

Sometimes, other apps that are using the microphone (like voice recorders or other video call apps) can block the Liva app from using it. Close all other apps running in the background and restart the Liva app.

Re-join the Call

Leave the video call and re-join to reset the connection. This often resolves temporary issues.

Restart Your Device

If the problem persists, restart your device to ensure no system processes are interfering with the app.

Update the Liva App

Check the App Store or Google Play Store for updates to the Liva app. An outdated app may cause technical issues.

Test Your Microphone

You can test your microphone by using another app (e.g., a voice recorder or another video call app) to check if it's working properly. If it’s not, the issue may be with your device rather than the Liva app.

Check Your Internet Connection

Poor audio can sometimes result from a weak or unstable internet connection. Ensure you have a strong Wi-Fi or mobile data signal.

Important Note:
Due to the amount of content that needs to be covered during your appointment, if technical issues persist for more than 5 minutes, the appointment may need to be rescheduled. This ensures there is enough time to go through everything and that the health coach can stay on schedule for their next appointment.